How Can We Help?
Support Options
Choose the option that suits you. We are committed to real support from real people — no call centres.
Filter Replacement
Order replacement filters, learn about our subscription service, or find out how to replace your filters yourself.
Call Us
Speak to our team directly for any support enquiry. We are available during business hours.
Email Us
Send us an email and we will get back to you within one business day with an answer.
Warranty
Our Warranty Commitment
We stand behind every system we sell. Our stainless steel whole-home housings come with a 3-year warranty, our reverse osmosis systems carry a 5-year warranty, and shower filters have a 2-year warranty.
- 10-year warranty on stainless steel whole-home housings
- 5-year warranty on reverse osmosis systems
- 2-year warranty on shower filters
- Warranty support from real people — no hoops to jump through
